When i was undertaking studies for my MBA, one of the subjects was focused on the work of Chris Argyris.
The main thrust of my introduction to this work is that people behave with varying levels of congruence with their espoused beliefs. The closer that a persons behaviour matches their beliefs, the more congruent that person is said to be.
The most humorous example that I remember is that of the manager who tells his subordinates that he has an “open door policy” and then ruthlessly admonishes anyone that attempts to make use of the policy.
My approach to critical thinking and towards the people with whom i have dealings with is often done with the use of the model of congruence. This is probably my version of what people think of as “trust”. Does this person demonstrate congruence between their actions and their espoused views?